# WebGuy IT

> Managed IT services for healthcare, education, hospitality, and non-profit organizations in the Salt Lake Valley, Utah.

WebGuy IT is a local managed IT provider based in Sandy, Utah serving organizations of 1-500 people with flat-rate monthly agreements covering helpdesk, security, Microsoft 365, networking, backups, and compliance support.

## Contact

- Phone: (801) 943-0489
- Address: 870 East 9400 South, Unit A210, Sandy, UT 84094
- Website: https://webguyit.com
- Email: help@webguyit.com

## Services

- **Managed IT Services (MSA)** - $100/person/month - Full support, security, and monitoring
- **Break/Fix Support** - $150/hour - On-demand IT help with no contract
- **Pre-Paid Hours** - $120/hour - Discounted rate with a term agreement

## Response Times (Managed Services clients)

Targets apply to Managed Services agreement clients only, not Break/Fix or Pre-Paid Hours.

- **P1, everything down** - Business hours: 1 hr remote, on-site within 4 hrs. After hours: 2 hrs remote.
- **P2, some users or functions affected** - Business hours: 2 hrs remote, on-site within 1 business day. After hours: 12 hrs remote.
- **P3, one user affected** - Business hours: 12 hrs remote, on-site within 72 hrs. After hours: next business day (after-hours support is for emergencies only).
- Miss a P1 or P2 response and the client can request a 5% service credit on that month's retainer.
- Full terms: https://webguyit.com/pricing/#sla

## Industries Served

- Healthcare (HIPAA-compliant support for clinics and practices)
- Education (K-12, private schools, and campus networks)
- Hospitality (hotels, lodges, and resorts)
- Non-profit organizations (enterprise-grade IT on non-profit budgets)
- Restaurants and dining establishments
- Mac/Apple business environments (Apple Consultants Network member)

## Our Proven Process

1. **Assess** - Find every gap, vendor, and risk
2. **Strategize** - Build a roadmap that actually makes sense
3. **Execute** - Deploy, migrate, consolidate
4. **Own** - Monitor, secure, and support everything
5. **Elevate** - Regular reviews to stay ahead, not behind

## Key Pages

- [Managed IT Services](https://webguyit.com/managed-it/): What the managed service agreement covers: helpdesk, security, Microsoft 365 and Google Workspace, networking, backups, compliance
- [Pricing](https://webguyit.com/pricing/): Published pricing for Break/Fix, Managed Services, and Pre-Paid Hours, plus SLA response times
- [Mac Support](https://webguyit.com/mac-support/): Business Mac support from an Apple Consultants Network member
- [How We Work](https://webguyit.com/how-we-work/): The 5-step process (Assess, Strategize, Execute, Own, Elevate)
- [How We Run](https://webguyit.com/how-we-run/): Core values and how the company runs on EOS
- [About](https://webguyit.com/about/): Company history and team
- [Contact](https://webguyit.com/contact/): Phone, email, address, and contact form

## Industries

- [Healthcare](https://webguyit.com/industries/healthcare/): HIPAA compliance support, Microsoft 365 migration, Intune device management
- [Education](https://webguyit.com/industries/education/): Chromebook fleet lifecycle, staff onboarding, Google Workspace plus Microsoft 365
- [Hospitality](https://webguyit.com/industries/hospitality/): PCI DSS 4.0, guest WiFi, POS network segmentation, cameras
- [Hotels & Lodges](https://webguyit.com/industries/hospitality/lodges/): IT for hotels, lodges, and resorts
- [Restaurants](https://webguyit.com/industries/hospitality/restaurants/): WiFi, internet failover for card payments, digital signage, multi-location management
- [Non-profit](https://webguyit.com/industries/nonprofit/): Enterprise-grade IT on non-profit budgets

## Case Studies

- [All case studies](https://webguyit.com/case-studies/): Utah clients, named with permission
- [Snowpine Lodge](https://webguyit.com/case-studies/snowpine-lodge/): Luxury ski lodge in Alta, UT (84 guest rooms). Client since 2007; WebGuy IT planned the rebuilt lodge's technology from the construction drawings and runs its network, WiFi, and in-room phones
- [Charis Clinic](https://webguyit.com/case-studies/charis-clinic/): Multi-location medical practice in Salt Lake City moved to a managed, HIPAA-aligned Microsoft 365 environment with WatchGuard firewalls, Intune-managed devices, and new phones

## Service Area

Salt Lake Valley and surrounding Wasatch Front, Utah

## Trust Indicators

- 31+ years in business (founded 1995)
- Trusted by 40+ Utah organizations
- Apple Consultants Network member
- WatchGuard, Microsoft, and Ubiquiti partner

## Extended Information

For detailed service descriptions, pricing breakdowns, and FAQ answers, see: [llms-full.txt](https://webguyit.com/llms-full.txt)