Published pricing, because guessing games waste your time
Here are our rates, published up front, for organizations of roughly 1 to 500 people. No sales call required to see a number.
Break/Fix
You call when it breaks. We bill the time it takes.
- Hourly, invoiced per visit
- Fully trained techs that get the job done right
- Free diagnosis call to make sure we have what we need up front
Managed Services (MSA)
We watch it, patch it and back it up before you have to think about it.
- 24/7 monitoring and security patching
- Unlimited remote support, 9am–5pm
- Backups tested quarterly
- Compliance assistance and reporting
Pre-Paid Hours
A flat monthly bill on a 6-month or 1-year agreement. Usage is averaged across the term, so the number stays steady.
- Lower rate than break/fix
- Priority over break/fix calls
- Quarterly IT roadmap reviews
- Full access to tech notes and generated documentation
Final scope and inclusions are confirmed in your quote. Managed Services includes a one-time onboarding fee, quoted up front.
Not sure which tier fits?
Answer a few quick questions and get an instant ballpark with our Tier Chooser.
What each tier includes
| ★ Most Popular Managed Services | Pre-Paid Hours | Break/Fix | |
|---|---|---|---|
| $100 per person / month | $120 per hour, flat monthly | $150 per hour | |
| Contract | 12 or 24 month agreement | 6 or 12 month agreement | no contract |
| Minimum | Priced per user, plus extra devices | $200/month retainer plus 3 hour minimum | 1 Hour |
| Best for | Anyone who can't afford downtime or doesn't have in-house help |
Steady usage, tight budget | Rare, one-off issues |
| Free diagnosis call | ✓ | ✓ | ✓ |
| Priority over break/fix | ✓ | ✓ | – |
| Quarterly IT meetings | ✓ | ✓ | – |
| Access to on-going documentation | ✓ | ✓ | – |
| Predictable monthly bill | ✓ | ✓ | – |
| 24/7 monitoring | ✓ | paid add-on | – |
| Security patching | ✓ | paid add-on | – |
| Unlimited remote support (9am–5pm) | ✓ | – | – |
| Backups tested quarterly | ✓ | – | – |
| Compliance reporting | ✓ | – | – |
| Emergency after-hours support | ✓ | – | – |
| SLA guarantees | ✓ | – | – |
Response times we commit to
These apply to Managed Services clients. Break/Fix and Pre-Paid Hours are handled in the order they come in, without these targets.
| Priority | Business hours | After hours |
|---|---|---|
| P1Everything down | Remote1 hrOn-site4 hrs | Remote2 hrs |
| P2Some users/functions affected | Remote2 hrsOn-site1 business day | Remote12 hrs |
| P3One user affected | Remote12 hrsOn-site72 hrs | Next business day |
Miss a P1/P2 response? Request a 5% service credit on that month's retainer.
What moves the number inside a range
Two things, honestly. The number of users is the main driver, since pricing is per person. And each additional device beyond what your users carry, like shared workstations, servers, or spare laptops, adds to the total.
Note: Projects such as migrations, office buildouts, and camera installs are quoted separately from the monthly agreement.
Get an exact number
A short call and a look at your environment turns a range into a real quote. Or try our Tier Chooser for an instant ballpark.
Managed clients, everything down: one-hour remote response on weekdays (best effort), on-site within four. Miss a P1 or P2 response and you can request a 5% service credit. See the full terms.